What matters at checkout: The following information applies to purchases made through zelveo.store.
Order preparation
As a general rule, Allow 1–3 business days for order review, picking, packing and handover to a carrier. Business days exclude weekends and applicable public holidays. This preparation period is separate from the journey after dispatch. Where local law gives you stronger rights, those rights remain in place.
Estimated travel time
When preparing an order, After dispatch, estimated delivery is 7–18 business days for the United States, United Kingdom, Canada and Australia; 10–21 business days for European destinations; and 10–28 business days for other supported destinations. The checkout experience may show a more specific estimate when available. Contacting us early gives us more time to look into a problem.
What an estimate means
For active families, A delivery estimate is not a guaranteed arrival date. Peak shopping periods, carrier backlogs, weather, transport interruptions, security checks and customs procedures can add time. Do not rely on an estimate for a fixed-date event without allowing extra time. The details shown for a particular product take precedence over general styling suggestions.
Tracking and split shipments
To make the process clear, When tracking becomes available, it may be sent by email. Tracking can take time to show the first carrier scan. Items in one order can ship in separate parcels; a partial delivery does not necessarily mean an item was omitted. Please keep photographs and correspondence until the issue is resolved.
Correct delivery details
For peace of mind, Review the recipient name, postal code, phone number where required and delivery instructions before paying. Tell us promptly if anything is incorrect. Once a parcel is handed to a carrier, redirection may be impossible or subject to the carrier’s rules. A brief message with the order number helps us find the correct record.
Taxes and border charges
One detail worth knowing: Any shipping fees and taxes charged by our checkout are displayed before payment. Depending on destination and shipping arrangement, import duties, local taxes or customs processing charges may be imposed separately. We will not describe these as prepaid unless checkout explicitly confirms that arrangement. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
Delays, failed delivery and missing parcels
For practical planning, If a parcel is delayed, check the tracking record and any carrier notice, then contact our team with your order number. If delivery fails because of an incomplete address or an uncollected parcel, additional shipping costs may apply where permitted by law. If tracking shows delivered but the parcel is missing, check safe locations and household members before contacting us; we will review available carrier information. You may want to retain the shipping or transaction confirmation for your records.
Damaged packaging
In particular, If a parcel arrives visibly damaged, photograph the outer packaging and contents before discarding anything. Send the images and order number to support so the issue can be assessed. We will assess individual cases based on the order details and applicable law.
For an individual case, send a concise explanation to info@zelveo.store so we can investigate.